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Zendesk MCP server

by fruggr·io.github.fruggr/zendesk-mcp-server·v2.22.3
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Draft, translate and update Help Center articles and manage Zendesk tickets from your AI assistant.

A94/100grade A
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Safety scan
A94/100

full report

Adoption
Growing

9 stars764 downloads/wk

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If you have run it, two minutes of your experience saves the next person an afternoon.

Zendesk tools (1)

write = sends, deletes, buys or posts

Read from the package source without running it. The installed server may list more.

  • reload_tools

    Dev only. Re-imports the Zendesk tool modules from source and re-registers them on this live session, so tool code you just edited takes effect without restarting the server or reconnecting the client. Call it once at the end of an edit cycle, before testing your changes; the refreshed tool list is announced via tools/list_changed. Only the tool modules (tickets, search, help_center, users) are re

Public scan report

scanner v0.1.5 · 2026-09-19 · same rubric, same numbers if you re-run it

no findings
  • Code scan3 source files scanned25/25
  • –Live reliabilityno gateway calls yet and no remote to proben/a
  • –Tool poisoningtools not inspected (local package is not executed); not countedn/a
  • Auth qualitylocal package, no credentials required12/15
  • Maintenancelast push 0 days ago15/15
  • Maintainer identityregistry namespace matches repository owner; GitHub account older than a year9/10
Overall 94/100. Components that don't apply are left out of the denominator. Any critical finding is an F.RubricAppeal a findingJSON

What the publisher says

From the Zendesk repository's README, as published. We do not edit it. Read it on GitHub

Zendesk MCP Server

A Model Context Protocol (MCP) server that puts Zendesk inside your AI assistant, for both sides of the conversation.

For agents: it finds answers in the Help Center; drafts, updates and translates articles while keeping the languages in sync; and handles Support tickets end to end, comments, triage and image attachments included.

For your customers: it opens the same door the Help Center's "Submit a request" form does. They pick the kind of request, get walked through the questions that form actually asks, attach a screenshot, then follow the ticket — read the replies, answer back, close it when it's resolved. See End-user mode.

It all happens in plain language, without switching apps.

It does roughly what the Zendesk agent for Microsoft 365 Copilot does, minus the tie to one vendor: it drops into any MCP client (Claude Desktop, Claude Code, Cursor, VS Code, and the rest). And it always acts with each user's own Zendesk permissions, never a shared admin key.

What your assistant can do

Ask in natural language; the assistant works out the context and the intent, then calls the right tools on your behalf.

"what's the time-off policy?" surfaces the right article, matched by meaning rather than by keyword.

  • Find answers in the Help Center. "How do I request a software license?" or

ticket, check its status, add a public reply or an internal note, change the priority or the assignee, mark it solved.

  • Create, view and update tickets without leaving the conversation: open a

details and the full comment thread and gives you the gist in a sentence.

  • Summarize a ticket for a report or a quick decision. The assistant pulls the

captures and product photos are handed to your assistant's own model as images, so it can describe them or act on what they show.

  • Read the screenshots and photos attached to a ticket. Error dialogs, UI

billing from this week."

  • Search and triage your queue in plain language: "show me my open tickets about

a large one a single section at a time, so the whole HTML body never has to round-trip through the model.

  • Draft and maintain knowledge-base articles. You can write a new one, or revise

kinds of request the vendor offers, answer only the questions that form asks, and then track it: what was replied, what you replied, and whether it's done.

  • Submit and follow a request as a customer, not an agent. Choose between the

Why this server

Most Zendesk integrations run on a shared admin API key, which hands every user full access to every ticket, and bolt on a fixed set of tools. This one is built differently.

Shortened. The full README is on GitHub.

Nothing above is checked by us. What we check is on the safety report.

Install directly

Runs npx -y @fruggr/zendesk-mcp-server on your machine. Read the scan report first; the gateway never runs local packages.

claude mcp add zendesk-mcp-server -- npx -y @fruggr/zendesk-mcp-server
Add to Cursor

Zendesk: common questions

Is Zendesk MCP server safe?
Yes, by our scan: it is graded A (94/100). Read the Zendesk safety report
How do I install Zendesk?
It runs on your machine. Copy the Claude Code, Claude Desktop or Cursor config from the install section.
Does Zendesk need an API key?
No secret keys are declared. It reads 1 setting from the environment.
Is Zendesk maintained?
The last commit was in the last day (2026-09-19). The latest release is v2.22.3.

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